Last updated: 14 September 2026
Electracorp SA (Pty) Ltd (“Electracorp”, “we”, “us” or “our”) respects your privacy and is committed to processing personal information lawfully, reasonably and securely.
This Privacy Policy explains how we collect, use, store and share personal information when you visit electracorp.net, submit an enquiry, contact us or use our repair, maintenance and spare-parts services.
1. Who We Are
Electracorp provides appliance, television, air-conditioning and commercial refrigeration services, as well as genuine spare-parts support, in South Africa and Lesotho.
Electracorp SA (Pty) Ltd
Registration number: 2013/122555/07
Email: support@electracorp.net
Call Centre: 087 550 1346
Service WhatsApp: 076 539 1518
Parts WhatsApp: 082 367 8892
Our operating locations include:
- Bethlehem: 4 Malan Street, Bethlehem, 9701
- Bloemfontein: 67 Nelson Mandela Drive, Bloemfontein
- Maseru: Industrial Area, Moshoeshoe Road, opposite Build It, Maseru, Lesotho
For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), Electracorp is the responsible party for personal information processed through this website and our business operations.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name and surname
- Email address
- Telephone or WhatsApp number
- Physical address, town or delivery destination
- Appliance, television or equipment details
- Brand, model and serial numbers
- Photographs of appliances, labels, circuit boards or required parts
- Details of faults, repairs, bookings and service history
- Quotations, invoices, payment and transaction information
- Messages, emails and other correspondence
- Website usage information, including IP address, browser, device and technical logs
- Any other information you voluntarily provide to us
Please do not send unnecessary personal, financial or confidential information through our website forms or WhatsApp channels.
3. How We Collect Information
We may collect personal information:
- When you submit a website enquiry
- When you contact us by telephone, email or WhatsApp
- When you request a quotation, repair, installation or spare part
- When you book or receive a service
- When you purchase or arrange delivery of a spare part
- When you communicate with one of our branches or employees
- Through service records, job cards, invoices and support systems
- Automatically through website logs and essential technical technologies
Where reasonably possible, we collect personal information directly from you.
4. Why We Use Personal Information
We may process personal information to:
- Respond to enquiries
- Identify appliances, equipment and spare parts
- Prepare quotations and arrange bookings
- Perform repairs, installations and maintenance
- Communicate service progress and status updates
- Deliver or arrange collection of spare parts
- Process transactions and maintain accounting records
- Manage warranties, returns, complaints and after-sales support
- Verify service history and prevent fraud or misuse
- Improve our services, website and customer experience
- Protect our systems, customers, employees and business
- Comply with legal, regulatory, tax and contractual obligations
- Establish, exercise or defend legal claims
We will not use personal information for an unrelated purpose without a lawful justification or, where required, your consent.
5. Lawful Processing
We process personal information where:
- You have provided consent
- Processing is necessary to respond to your request
- Processing is required to conclude or perform an agreement with you
- Processing is required by law
- Processing protects your legitimate interests
- Processing is necessary for Electracorp’s legitimate business interests, provided your rights are not unjustifiably affected
You may withdraw consent where processing depends on consent. Withdrawal does not invalidate processing that took place before consent was withdrawn.
6. Direct Marketing
We will only send electronic marketing communications where legally permitted.
You may ask us to stop sending marketing messages at any time by using the available opt-out method or contacting support@electracorp.net.
Service messages, quotation updates, repair notifications and other operational communications are not marketing messages and may still be sent when necessary to provide the requested service.
7. Sharing of Personal Information
We may share relevant personal information with:
- Electracorp branches, authorised employees and technicians
- Manufacturers and original equipment manufacturers when technical or warranty support is required
- Parts suppliers, couriers and delivery providers
- Payment, accounting and banking service providers
- Website, email, hosting, communications and information-technology providers
- Professional advisers, auditors and insurers
- Regulators, law-enforcement bodies or other authorities where required by law
- Other parties where disclosure is necessary to protect a lawful right or prevent harm
We only share information that is reasonably required for the relevant purpose. Service providers acting on our behalf are expected to protect the information and process it only for authorised purposes.
We do not sell personal information.
8. Cross-Border Processing
Electracorp operates in South Africa and Lesotho. Personal information may therefore be processed or transferred between these countries when required to handle an enquiry, provide a service, source a part or support a customer.
Some technology, hosting, communications or cloud-service providers may process information outside South Africa. Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer complies with applicable law and that appropriate safeguards are in place.
9. Information Security
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or destruction.
These measures may include access controls, passwords, secure systems, backups, employee responsibilities and restrictions on access to customer records.
No website, email platform or electronic transmission method is completely secure. We cannot guarantee absolute security, but we will take reasonable measures required by law and respond appropriately if a security compromise occurs.
10. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purpose for which it was collected
- Provide customer service and warranty support
- Maintain repair and transaction records
- Meet tax, accounting, legal or regulatory requirements
- Resolve disputes and enforce agreements
When information is no longer required or authorised to be retained, we will take reasonable steps to delete, destroy or de-identify it securely.
11. Cookies and Website Technologies
Our website may use essential cookies or similar technologies required for security, navigation, forms and normal website operation.
If we introduce analytics, advertising or other non-essential tracking technologies, we will update this Privacy Policy and provide appropriate information or choices where required.
You can control cookies through your browser settings. Blocking essential cookies may prevent certain website features from working correctly.
12. Third-Party Services and Links
Our website may contain links to third-party services such as WhatsApp, social-media platforms, maps or external websites.
Those services operate under their own privacy policies and terms. Electracorp is not responsible for how an independent third party processes information after you leave our website or use its service.
13. Children’s Information
Our website and services are not directed at children. A parent, guardian or other competent person should contact us on behalf of a child where a repair or parts enquiry involves the child’s personal information.
We do not knowingly collect children’s personal information through this website without appropriate authorisation.
14. Your Rights
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate, incomplete or outdated information
- Request deletion or destruction where Electracorp is no longer authorised to retain the information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Ask us to stop unlawful direct marketing
- Lodge a complaint with the Information Regulator
We may need to verify your identity before processing a request. Certain rights may be limited where Electracorp is required or permitted by law to retain or process the information.
15. Requests and Complaints
To exercise your privacy rights or raise a concern, contact:
Electracorp SA (Pty) Ltd
Email: support@electracorp.net
Telephone: 087 550 1346
Please provide enough information for us to identify you and understand the request. Do not send copies of identity documents unless we specifically request them through an appropriate channel.
You may also lodge a complaint with the Information Regulator of South Africa through its official website
16. Changes to This Policy
We may update this Privacy Policy when our services, systems or legal obligations change.
The latest version will be published on this website with its effective date. Material changes may also be communicated through another appropriate channel.
17. Contact Us
Questions about this Privacy Policy or Electracorp’s handling of personal information may be sent to:
Email: support@electracorp.net
Call Centre: 087 550 1346