Protect Your Appliances with ElectraCare
Appliance repairs are rarely planned. ElectraCare offers affordable monthly maintenance plans designed to help households manage unexpected repair costs and keep essential appliances working.
Backed by Electracorp’s experienced technicians and multi-branch service network, ElectraCare gives members access to professional support when covered appliances develop faults—subject to the selected plan and its terms.
Why Choose ElectraCare?
- Affordable monthly plans that help reduce the impact of unexpected repair costs
- Professional appliance assessment and repair support from Electracorp
- A clear record of the appliances registered under your plan
- Convenient service support through Electracorp’s established branch network
- Straightforward plan terms, covered items and exclusions
- Support from a team experienced across multiple appliance brands
Choose Your ElectraCare Plan
Plan A
R100/month incl. VAT
2 appliances
R3,000 parts limit per 12 months
1 repair per appliance/year
Plan B
R180/month incl. VAT
4 appliances
R6,000 parts limit per 12 months
1 repair per appliance/year
Plan C
R250/month incl. VAT
5 appliances
R9,000 parts limit per 12 months
1 repair per appliance/year
Plan D
R289/month incl. VAT
6 appliances
R10,000 parts limit per 12 months
1 repair per appliance/year
Plan E
R310/month incl. VAT
8 appliances
R18,000 parts limit per 12 months
1 repair per appliance/year
Plan F
R485/month incl. VAT
10 appliances
R36,000 parts limit per 12 months
1 repair per appliance/year
No-claim benefit: After three consecutive claim-free years, qualifying members receive a benefit equal to 25% of one year’s premiums, subject to the Maintenance Plan Agreement.
A three-month waiting period applies from commencement unless ElectraCare agrees otherwise in writing. Terms, exclusions and service-area conditions apply.
How ElectraCare Works
- Choose your plan
Select a plan based on the number of household appliances you want covered. - Register your appliances
Record each appliance’s type, brand, model and serial number in your agreement. Only appliances listed in the schedule are covered. - Pay monthly in advance
Your agreement begins once the first payment has cleared. Repair benefits become available after the three-month waiting period. - Report an eligible fault
Contact ElectraCare within 30 days after becoming aware of the fault. Service is available only while the account is paid up - We assess and repair
Electracorp provides labour and approved replacement parts within your selected plan’s limits. Each registered appliance qualifies for a maximum of one repair per 12-month period.
What Is Included
- Telephone and email support
- In-home service calls within a 50 km service radius
- Labour by qualified technicians
- Approved replacement parts within the selected plan’s overall parts limit
- Reconnection of the appliance after repair
- One repair per registered appliance during each 12-month plan period
- No excess payment on an approved repair
What Is Not Covered
- Appliances not recorded in the signed appliance schedule
- Internal leaks in refrigerators or freezers
- Gas appliances and speakers
- Misuse, abuse, accidents, floods, lightning or power-surge damage
- Cosmetic damage and consumable items such as bulbs, filters and batteries
- Antennas, satellite equipment and media
- Plumbing or gas connections
- Software faults or data recovery
- Service while the customer’s account is in arrears
In-home service applies within 50 km of an ElectraCare service location. Customers outside the service area may be required to deliver and collect the appliance on a carry-in basis.
Important Plan Conditions
- ElectraCare is a maintenance service and not an insurance policy.
- Monthly fees are payable in advance by debit order.
- A three-month waiting period applies unless otherwise agreed in writing.
- The initial agreement period is 12 months and continues month-to-month thereafter.
- After the initial period, cancellation requires 30 days’ written notice and the account must be fully paid.
- Any cancellation during the initial fixed term will be handled in accordance with the signed agreement and applicable consumer law.
- Repairs and response times remain subject to technician and spare-part availability.
- Appliances that are beyond economical repair may be removed from the plan following notice and fair compensation in accordance with the agreement.
- Full terms and conditions apply.
Customers should read the full Maintenance Plan Agreement before joining. The signed agreement, selected plan and registered-appliance schedule determine the final cover.
Join Electracare
Complete the form below and our team will help you select the correct plan. Submitting an enquiry does not activate cover; registration is completed only after the applicable agreement and payment arrangements have been accepted.
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